Policy Overview
Our buy back policy allows customers to request a buy back within 30 days of purchase under certain conditions. This document outlines the terms and processes for requesting a buy back.
Eligibility
Refunds are only available for purchases made directly through our website. To qualify for a refund:
- The item must be purchased from Aurasparkle.com.
- The item must be in its original condition with the certificate and packaging intact.
- Proof of purchase (receipt or order confirmation) is required.
Buyback Process
Return the Item: You can contact our customer care support they will assist you the process or you can visit our nearest branch or stores to return the product.
Assessment: Once your item is received, our team will assess the item's condition and verify its authenticity. Any item that shows sign of altered, resized by jewelers other than the company or damaged cannot be accepted.
Valuation: The buyback value will be determined based on the current market value of the item, with deductions for making charges, taxes, and a nominal processing fee.
Exchange & Buy-Back Policy
All buyback valuation will be exclusive of GST.
100% Exchange: Available on Gold and Diamond Jewellery, Coins.
18 kt gold jewellery Buyback at 8% less of the net weight of gold.
24 kt gold coins Buyback at 3% less of the net weight of gold.
Diamond buyback at 80% of the prevailing rate.
Colour Stone will be at 50% on the invoice price.
Internatioanl buyback policy
Shipping Cost and Responsibilities:
The customer is responsible for shipping costs when returning the item for buyback.
International buyback policy
We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
Product Verification
Upon receiving the item, we will verify its condition and authenticity within 7 business days, Items that fail verification will be returned to the customer, and the buyback will be void.
Policy Modifications
Aurasparkle reserves the right to modify this buyback policy at any time.
Any changes will be communicated on our website and will apply to purchases made after the modification date.
Payment Terms
Refunds will be processed within10-15 business days after the item passes verification.
The refund amount paid. If any coupon, discount, or promo code was used during the original purchase, the refund amount will be reduced by the equivalent value of the coupon, discount, or promo code applied.
The refund amount will be paid via online bank transfer to the customer's bank account within 10-15 days of receiving the product. If the original payment was made through an online debit/credit card or net banking, the refund will be processed by reversing the transaction.
If customers require NEFT, RTGS, or IMPS transfers, these will be processed within 10-15 working days. However, the customer must provide his canceled cheque to process the refund.
Exclusions
Custom-made or personalized items are not eligible for buyback.
Items that have been resized, altered, or damaged are not eligible for buyback.
We are committed to providing you with the best service and ensuring your satisfaction. If you have any questions or need assistance, please contact our customer support team.