Terms and Conditions
Last Updated: 01-11-2024
Welcome to Aurasparkle.com
General
• Terms of Use: By accessing or using our website, you agree to be bound by these Terms of Use. These Terms govern your use of our site and any purchase you make from Aurasparkle.com. This includes browsing our products, placing orders, and any other services we offer through the site.
Acceptance of Terms: When you use our website, you agree to comply with and be bound by these Terms. This agreement is effective from the date of your first use of our website. If you do not agree to these Terms, please refrain from using our website.
Changes to Terms: Aurasparkle.com reserves the right to update or modify these Terms at any time without prior notice. Your continued use of the website after any changes constitutes your acceptance of the new Terms. It is your responsibility to review these Terms periodically for updates.
User Responsibilities: You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account. You agree to use the website in a manner consistent with all applicable laws and regulations.
Purchases: By making a purchase on Aurasparkle.com, you agree to provide accurate, current, and complete information about yourself and your payment details. You agree to pay all charges incurred by your use of the site and any applicable taxes.
Privacy: Your use of our website is also governed by our Privacy Policy, which can be found here. By using the site, you agree to the collection, use, and sharing of your information as described in our Privacy Policy.
By using Aurasparkle.com, you acknowledge that you have read, understood, and agree to be bound by these Terms of Use, as well as any other applicable terms and policies referenced herein.
Product Information
• We strive to ensure all product details, descriptions, and prices on our Aurasparkle.com website is accurate. However, slight variations in color or design may occur due to screen display or product photography. If you have any questions about a product, feel free to contact us before making a purchase.
Order and Payment
• All orders are subject to availability. We reserve the right to refuse or cancel any order for any reason. Payments must be made in full at the time of purchase through accepted payment methods listed on our website.
For purchases above Rs. 2 lakhs, the customers will have to enter PAN card details before placing the order. Non - insertion of PAN details may lead to cancellation of the order. The billing name is supposed to be the same as the PAN card else the PAN card will not get verified and the customer will not be able to proceed with the order.
Pricing
• All prices are listed in Indian INR Currency and are subject to change without notice. We reserve the right to correct any pricing errors on our website. In case of a pricing error, we will notify you and give you the option to proceed with the order at the correct price.
For any assistance, please feel free to reach out to us
Shipping and Delivery
• We offer various shipping options at checkout. Delivery times are estimates and may vary based on location and customs processing. We are not responsible for any delays caused by third-party shipping providers. Customers are responsible for any customs fees for international orders.
Return and Exchange Policy
We offer a 30 days 100% Money back policy on eligible items only.
Items must be in their original condition and include proof of purchase.
Custom or personalized items are not eligible for 100% Money back Policy.
Once we received the product at our aurasparkle.com head office, your refund will be processed to your aurasparkle.com account within 3 days.
For international return, customers are responsible for return shipping costs.
In-store or any branch money back require all certificate proof of purchase.
30 days 100% money back policy is limited to items (not applicable on diamond jewellery above NRI 03 lakh and gold coins).
100% refund will be credited to your Aurasparkle.com account, you can use it for your future purchase. 30 days for the full value only once. If you wish to exchange the design the second time, it will be considered as a Lifetime Exchange.
customers covering any price difference. The original gold and diamond value will be credited at 100 percent, with making charges, only GST will be deducted.
The jewellery certificate is missing, then a standard deduction of INR 2500/-will be applicable per certificate.
How to return the product to aurasparkle.com within 30 days?
Answer: - you can call to our customer care service; they will guide you the process step-by-step.
Warranty and Repairs
• We offer a 07 Days Period warranty on all products, covering only manufacturing defects. The warranty does not cover damage caused by misuse, accidents, or unauthorized repairs. For repairs outside the warranty period, please contact us for assistance.
Limitation of Liability
• To the extent permitted by law, Aurasparkle.com is not liable for any indirect or consequential damages that may result from the use of our products. Our liability is limited to the purchase price of the product.
Privacy and Data Security
• We value your privacy. We collect, store, and use your personal information in accordance with our Privacy Policy, which is available on our website. We implement reasonable security measures to protect your data but cannot guarantee absolute security.
Intellectual Property
• All content on this site, including images, logos, and product descriptions, is the property of Aurasparkle.com and is protected by copyright and trademark laws. Unauthorized use of our content is prohibited.
Modification of Terms
• We reserve the right to update or modify these Terms and condition at any time without prior notice. Your continued use of the website following any changes constitutes acceptance of the updated Terms.
Governing Law
• These Terms are governed by the laws of our Hyderabad Jurisdiction. Any disputes arising out of or related to these Terms or the use of our website will be resolved in the courts of Hyderabad Jurisdiction.
User Responsibilities
• Specify that users are responsible for maintaining the confidentiality of their account information and are liable for any actions taken through their accounts. This is especially useful if your website offers user accounts for managing orders.
Order Cancellations and Modifications
• At Aurasparkle.com, we understand that plans can change. To accommodate our customers, we allow for order cancellations and modifications under certain conditions.
Cancellations: Customers can cancel their orders within a 24 hours timeframe after order placed. This period will be clearly stated during the checkout process and in the order confirmation email. After this period, cancellations may not be possible as the order will have entered the processing phase.
Modifications: Customers can request modifications to their orders, such as changes in size, color, or delivery address, within the same specified timeframe as cancellations. Please note that modifications are subject to availability and feasibility. Custom or personalized orders cannot be modified once the customization process has begun.
Procedure: To request a cancellation or modification, customers should contact our customer service team promptly, providing their order number and details of the change. Our team will confirm the status of the request and provide any further instructions.
Conditions: Cancellations and modifications are not guaranteed and depend on the order's status in our processing system. If the order has already been dispatched, cancellations and modifications will not be possible.
By providing clear guidelines on order cancellations and modifications, we aim to offer a flexible and customer-friendly shopping experience.
Gift Cards and Promotions
• If Aurasparkle.com offers gift cards, discounts, or promotional offers, there will be specific guidelines for their usage. These may include expiration dates, meaning the offers must be used by a certain date. The offers are likely to be non-transferable, so they can only be used by the original recipient. Additionally, there may be restrictions on combining promotions, meaning you might not be able to use multiple discounts or offers together for a single purchase.
Custom and Personalized Orders
• Items that are custom-made or personalized are considered final sale and are non-returnable. Please ensure all details are correct before finalizing your order, as these items cannot be exchanged or refunded once processed. Additionally, due to the unique nature of customization, these items may require longer processing times before shipment. We strive to provide an accurate timeline during the ordering process, but please allow for potential delays.
Fraud Prevention
• That all orders are subject to fraud checks, and we reserve the right to cancel any order if fraudulent activity is suspected aurasparkle.com reserves every right and shall reclaim the product cost, processing charges, shipping cost, legal expenses and other such cost from the user who is involved in a fraudulent transaction.
Legal Actions
Any user who breaches the terms and conditions or involves in any credit/debit card or internet banking scam or considered to violate any act considered as violation of Indian Contract Act, 1872 shall face the consequence legally under similar acts applicable. Legal proceedings shall be initiated against the user who is involved in such a fraudulent transaction or any unlawful act.
Electronic Communications
• By using the website, customers agree to receive electronic communications, such as emails, regarding their orders and other updates from our company. This sets expectations for email confirmations, receipts, and marketing messages if they opt in.
Termination of Access
• Aurasparkle.com reserve the right to terminate a user’s access to the website for any violation of these Terms, misuse of the site, or at our discretion. Any termination of your access to the Website shall not cancel your obligation to pay for the product(s) already ordered from the Website or affect any liability against you that may have arisen under these Terms and Conditions.
Third-Party Links
• If aurasparkle.com website links to third-party websites or services (such as payment processors or social media), we are not responsible for their content, privacy practices, or reliability.
Force Majeure
• Include a “force majeure” clause, stating that aurasparkle.com are not liable for delays or failures caused by circumstances beyond your control, like natural disasters, strikes, or pandemics. This can protect us from unexpected disruptions.
DISCLAIMER
This website, the materials and content contained therein, and the products and services provided in connection therewith are provided on an "AS IS" basis without warranties of any kind, either express or implied, except as expressly stated in writing by Aurasparkle.com. Aurasparkle.com disclaims all other warranties, express or implied, including, without limitation, implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement regarding the information, content, and materials on our website. Aurasparkle.com does not represent or warrant that the website materials or any portion of our services are accurate, complete, reliable, current, or error-free. Aurasparkle.com does not represent or warrant that the website or its servers are free of viruses or other harmful components.
All products and information displayed on the website constitute an invitation to offer. Your order for purchase constitutes your offer, subject to these Terms and Conditions. We reserve the right to accept or reject your offer, in part or in full. Our acceptance of your order will occur upon the dispatch of the product ordered. Dispatch of the product ordered may not happen simultaneously. In such cases, the dispatched portion is considered accepted, and the balance continues as an offer. We reserve the right to accept or reject the balance offer. No act or omission of Aurasparkle.com prior to actual dispatch constitutes acceptance of your offer. If you have provided your email address, we will notify you by email to confirm receipt of your order and subsequent dispatch and acceptance.
We have made every effort to display the colours and sizes of our products on our website as accurately as possible. However, the actual colours you see depend on your monitor. We cannot guarantee that your monitor’s display will accurately reflect the product's Colour upon delivery. Product packaging may vary from that displayed on the website.
If any part of this disclaimer is found invalid by law, the remaining sections remain valid and enforceable.