Exchange Period
Aurasparkle.com Items are eligible for exchange at any time during their lifetime.
Condition Requirements
Jewellery: Must be in its original condition with Aurasparkle.com certificates and packaging intact. Any signs of alterations Colour stone missing, Diamond missing, or damage may affect the exchange value.
Gold Coins: Must be in their original, unopened packaging and free from any damage.
Exclusions
Aurasparkle.com Custom-designed, resized, engraved, stone missing or otherwise personalized order jewellery is not eligible for exchange.
Gold coins that have been opened or show signs of handling are not eligible for exchange.
Exchange Process
Request an Exchange: Customers should initiate an exchange request by contacting Aurasparkle.com customer care service.
Evaluation: Upon receipt, items will be inspected at Aurasparkle.com head office to confirm they meet exchange eligibility. Customers will be notified of the approval or denial of the exchange.
Exchange Value
Aurasparkle.com Diamond jewellery cannot be exchange with Aurasparkle.com gold jewellery and gold jewellery can be exchanged with diamond jewellery.
Labour charges will be deducted, and Customers will receive 100% exchange value on gold and diamond jewellery, based on the prevailing rates at the time of the exchange.
Items can be exchanged with Aurasparkle.com products of equal or higher value. If the exchanged item is of higher value, customers will pay the difference amount.
The value of Aurasparkle.com gold and diamond jewellery and gold coins will be based on the current market rate at the time of the exchange.
Refunds: This Aurasparkle.com policy applies only to exchanges, not refunds. Refunds are handled separately under the company’s return policy.
Documentation
Ensure that all Aurasparkle.com original certificates, and purchase receipts are included with the returned items.
Customer Service
For any queries regarding exchanges, customers can contact our dedicated Aurasparkle.com customer service team for assistance.
Additional Benefits
Periodic maintenance and cleaning services may be offered by Aurasparkle.com to keep your jewellery in prime condition.
Special discounts or offers on new purchases may be available for Aurasparkle.com customers.
Policy Modifications
Aurasparkle.com reserves the right to modify this exchange policy at any time.
Any changes will be communicated on our website and will apply to purchases made after the modification date.